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Ticket FAQ
If you have any questions on our policies, please email us at admin@uact-theatre.org
What time do shows begin?
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Evening performances begin at 7:00 PM
Matinees begin at 2:00 PM
Due to the nature of our venue, there is no late seating.
Please check specific show as outside productions or special event start times may vary.
Why am I being charged a $2 ticket fee?
Inflation has hit everyone hard, including UACT. The price of our costumes, building materials, licenses, etc. have gone up dramatically. UACT has been paying the customer ticketing fees for years so, instead of raising our ticket prices, we have decided to pass the ticketing fees on to our patrons, while keeping ticket prices low. We appreciate your understanding in this change. This fee includes cash, check, and credit card sales.
How early should I redeem my season tickets?
One month before a show opens, tickets will go on sale. We recommend redeeming your season tickets as early as possible. Once tickets go on sale to the public, there is nothing we can do if a show sells out. The sooner you know your dates, call the Box Office at 541-673-2125 and we will be happy to redeem them for the requested date of your choice. You are also able to redeem them online.
I have season tickets but all your dates are sold out. What happens now?
Season tickets must be redeemed in a timely fashion to be able to accommodate your requested date. Tickets go on sale a month before the show starts which should be an adequate amount of time to redeem your tickets for the date of your choosing. If tickets are sold out before you can redeem your tickets, you will be bumped to the top of the waitlist in case tickets are released.
Can I save seats for the rest of my party if they have not arrived?
50% of your party must be present to save a seat for them. Example- If you have 6 people in your party, three of them must be present.
If I was gifted a free ticket or season tickets in the form of a gift certificate, can I just show up to the event with the gift certificate?
No. All gift certificates need to be redeemed by calling the UACT Box Office at 541-673-2125. Certificates will not be accepted at the door or online.
What if I can't attend a show I have already purchased tickets for?
UACT does not offer refunds on purchased tickets. All sales are final. Ticket exchanges may be made as late as 24 hours prior to the scheduled performance, but may only be exchanged for that same production if tickets are available. Tickets are not transferable to other productions.
Do I need to wear a mask when attending an event?
Beginning March 12, 2022, masks will not be required to attend performances.
Can I video or take photos during the show?
No. Photography and video are strictly prohibited during the production. Patrons filming or taking pictures during the show will be asked to leave without refund.
How do Will-call tickets work and can I use my phone for my tickets?
Will-call tickets can be picked up an hour before the show starts at the venue the performance is taking place. Simply go to the performance venue, and let them know your name and they will release your tickets to you. You can also choose to print your tickets from home or show your email with your tickets at the door.
Should I sit in a certain section if I have children?
We recommend that anyone who has children under 6 to sit in the section closest to the main exit. If your child starts to fuss or is talking during the show, this section makes it easier for you to take them into the lobby. If your child continues to talk or disrupt the production and other patrons around you, we will have UACT staff ask you to step out to the lobby with your child and only reenter when you know your child will not disturb the performance.
What happens if I'm late for a show?
To maintain the intimacy of our theatre, no late seating is permitted. If the house manager is available, they may let you enter during a blackout, otherwise you must wait until intermission to be seated, but your original seating can not be guaranteed.
I was one of the first people in line, so why does another group get to go in before me?
That group going in before you are our members and sponsors. As a benefit to them, we allow them to go in early. They can use this for any production. I guess you could say, they've paid for premium seating. For only $50, you too can get in early without showing up an hour before the production starts. And at that membership level, you also get a free ticket.
We also want to accommodate any patrons who have wheelchairs or walkers. We know it's difficult for them to get up stairs so we like to let them in early as well so they can snag one of the seats in front.
Can you guarantee our whole party can sit together?
No. All seats are general admission and are on a first come first serve basis. You are welcome to show up at the theatre up to an hour before the show starts. This will pretty much guarantee that you get your pick of the seats as you will be one of the first in line. The closer to showtime, the harder it will be for large groups to sit together. If you've purchased tickets for the show and can't find seats together, we would be happy to switch them for another day, provided that day is not sold out, but we do not refund tickets the day of the show because of seating arrangements.
Can I use my season tickets or performance tickets for the summer musicals or other special events?​
Season tickets and performance tickets can only be used for our main stage productions at our main theatre on Harvard.
What if I can't make a production due to the weather?
Under extreme circumstances in which weather makes travel impossible, please contact our Box Office at 541-673-2125.
What is the earliest I can show up at the theatre?
On evening performances, the theatre opens at 6:00 PM and the auditorium opens at 6:30 PM.
Matinee performances, the theatre opens at 1:00 PM and the auditorium opens at 1:30 PM.
If you are a UACT member, you will be let in right before standard ticket holders.
Do you have seating available for wheelchairs?​
Yes. Our auditorium offers two spaces for wheelchairs or walkers. We must honor ticket holding patrons who have selected to purchase a wheelchair space. If you require a wheelchair space, please make sure you select that option when purchasing tickets as we can only accommodate two wheelchairs per performance. Performances at other venues will vary in wheelchair accommodations. Please call the UACT Box Office for this information.
How young is too young to be an audience member?​
All children vary in social environments. We, however, request that children 4 and under not attend performances regardless of the show's target audience.
As for the nature of show's material, we leave it to the parent's discretion to judge if they deem a production appropriate for their child to watch. We always recommend looking into the production from various websites to make that judgement call if you are unsure if you should bring your child or not.
If I have to bring my young child and have them sit in my lap, do they have to pay for a ticket?​
We will refer you to our recommended age of 4 and older, but if you have to bring a young child and prefer to hold them in your lap, they still must pay a child ticket price regardless if a seat is being taken. This request is simply made because children frequently cry during performances. This makes it rather difficult for the other paying patrons to enjoy the show. That said, we will request all infants to not attend the show.
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